Shop policy
The short version: everything in the shop is made or sourced for your order, so we don’t take returns or exchanges for a change of mind, and we don’t exchange sizes unless the item was mislabeled. If your order arrives misprinted, defective or damaged in shipping, email a photo within 30 days of delivery and we’ll send a free replacement — no need to send it back — or refund that item if we can’t replace it.
How to claim: email [email protected] with your order number and photos. Shipping: printed items are usually made in 2–7 business days, then shipped. If we can’t ship in the time we told you, we’ll let you know and you can cancel for a full refund.
Harborwright gear and wall art are printed on demand, and boat & fishing gear is ordered from the supplier for you. Nothing is sitting on a shelf. Because of that:
If your item arrives with a printing error, a manufacturing defect, damage from shipping, or the wrong size or item compared with your order:
Small differences in print placement (up to about an inch) and slight colour variation between batches are normal for print-on-demand and aren’t defects. Boat & fishing gear has a few extra notes in section 7.
We usually reply within one business day and tell you what happens next. Most claims just need the photos — you keep the item.
Orders are usually sent to our print partner or supplier within hours and may go into production right away. Contact us as soon as you can — ideally within 2 hours of ordering. If your order hasn’t gone into production yet, we’ll cancel it and refund you in full. Once printing has started we can’t cancel for a change of mind — but your right to cancel for a delay (section 6) always applies.
Printed items are usually made in 2–7 business days, then shipped (about 3–7 business days to US addresses). Each product page shows its own estimate. As a guide, from our partners’ published times:
| Made by | Production | Shipping (US) | Typical total |
|---|---|---|---|
| Printful (most apparel, wall art, phone cases) | about 2–5 business days | about 3–7 business days | 5–12 business days |
| Printify partners (drinkware, bar gear, some apparel) | about 2–7 business days (some items longer — see the product page) | about 3–7 business days | about 1½–3 weeks |
| Boat & fishing gear (US supplier warehouses) | ready-made, no printing | about 1–7 business days (shown per option) | about 1–2 weeks including order handling |
These are good-faith estimates based on our partners’ current times. You’ll get tracking when your order ships. If you order several items, they may arrive in separate packages.
If your order is delayed: if we can’t ship within the time we stated (or within 30 days if no time was stated), we’ll email you before that time runs out with a new estimate and the choice to cancel for a full, prompt refund or wait. We follow the FTC’s Mail, Internet, or Telephone Order Merchandise Rule.
Anchors, fenders, dock and trailer straps, nets, coolers, lure kits, deck brushes, and buy-now boat parts like ladders, seats, bimini tops, trailer parts, pumps and decking, are ready-made items we source from supplier warehouses in the US. They aren’t made or branded by Harborwright. For these items:
Email [email protected], use the contact form, or call (434) 421-5533. Include your order number or the email you used at checkout so we can find your order. We usually reply within one business day.
Harborwright · Chesapeake, Virginia · Last updated October 3, 2026